The hotel is located in the heart of Surfers Paradise, with a lively atmosphere due to the nearby bars and shops. The rooms, while needing a touch-up in terms of cleanliness and comfort, offer a great base for an extended stay. The staff, although generally friendly and helpful, had some mixed experiences, especially with late check-ins. The surroundings are perfect for those looking to be amidst the hustle and bustle of the city. However, noise levels can be challenging for light sleepers.
Rooms
6.0
The rooms needed better cleaning and lacked comfort. Additional linen required payment despite a long stay.
Service
7.0
The staff was generally welcoming and friendly, but check-in experiences were inconsistent.
Location
8.0
The hotel's location is ideal for those seeking a vibrant atmosphere near clubs, shops, and restaurants.
Dining
5.0
Limited dining options available with some breakfast items still in the fridge.
Facilities
7.0
Basic facilities provided;
Michael
United Kingdom,
July
2023
8.2/10
The hotel staff were incredibly helpful and thought about all the little details that made our stay special. Although there was no room service during our visit, they made sure we had everything we needed, even accommodating our own food and wine. The location was excellent, central to all of the bustling Surfers Paradise attractions, yet surprisingly quiet. The dining experience offered a delicious selection but could improve by expanding the options. The hotel is overall a great choice for families with its cozy rooms and friendly service.
Rooms
8.0
The rooms were spacious and had everything we needed for a comfortable stay.
Service
9.0
The staff at the hotel were kind, helpful, and attentive, especially for families.
Location
9.0
The hotel's location was excellent, right in the middle of Surfers Paradise, but surprisingly quiet thanks to soundproof windows.
Dining
7.0
The breakfast options, including yoghurt, muesli, and fruit, were delicious but could be more varied to cater to different tastes.
Facilities
8.0
The hotel facilities were convenient and well-maintained, offering everything we needed during our stay.
friendly staff
limited dining options
William
United Kingdom,
July
2023
7.8/10
The hotel offers comfortable and clean rooms, though some dishes were not properly washed. The staff goes above and beyond to assist guests, making the stay very pleasant. The location is fantastic, right in the heart of Surfers Paradise, but could use some refurbishment. The dining options are good with a variety available. Overall, a great value for the money.
Rooms
8.0
The rooms are comfortable and very clean despite some dishes not being properly washed. They provide everything you need for a pleasant stay.
Service
9.0
The staff was extremely kind and always went the extra mile to ensure our queries were answered. They were very accommodating and attentive throughout our stay.
Location
8.0
The hotel is fantastic, situated right in the middle of all the action in Surfers Paradise. It provides quick access to everywhere you'd want to go.
Dining
7.0
The dining experience was satisfactory with a good selection of items available. Some room for improvement but overall decent.
Facilities
7.0
The hotel offers nice gardens and a pool area, though some areas may need refurbishment. Overall, the facilities contribute positively to the stay.
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